KOFAH Vendor Terms and Conditions

Last Updated: 22 Sep 2024

Welcome to KOFAH! By registering as a vendor and selling on our platform, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Vendor Eligibility

To become a vendor on KOFAH, you must:

• Be at least 18 years of age.
• Hold a valid trade license in the UAE.
• Provide accurate and complete information during the registration process.
• Ensure your account details are kept up-to-date.

2. KOFAH Fees

As a vendor, you agree to the following fee structure for each item sold through the KOFAH marketplace:

• Fixed Fee: 10 AED per item.
• Commission: 15% of the total order value.

The fees are automatically deducted from your sales proceeds before your earnings are disbursed. KOFAH reserves the right to adjust the fee structure with prior notice.

3. Shipping and Order Fulfillment

• Shipping will be handled by KOFAH. Vendors are responsible for ensuring that the products are ready for shipping within the agreed time frame.
• You must provide accurate product details, stock availability, and necessary information to facilitate shipping.

4. Payouts

• Vendor earnings (after deducting KOFAH fees) will be automatically disbursed within a week after the customer receives the order.
• All payments will be processed in AED (UAE Dirhams).

5. Product Listings

• Vendors are responsible for listing their products accurately, including providing product descriptions, prices, stock availability, and images.
• All products listed must comply with KOFAH’s product guidelines and the laws and regulations of the UAE.
• KOFAH reserves the right to remove listings that violate any of the platform’s rules or laws.

6. Returns and Defective Items

• All return policies are managed by KOFAH. Vendors are required to follow KOFAH’s return policy.
• Vendors must accept returns for defective items without requesting any compensation.
• KOFAH will handle customer service and the processing of returns.

7. Vendor Conduct

As a vendor, you agree to:

• Maintain professional conduct with customers and KOFAH staff.
• Refrain from fraudulent, misleading, or deceptive practices.
• Not engage in any activity that could harm the KOFAH platform, its users, or its reputation.

8. Termination of Vendor Account

KOFAH reserves the right to suspend or terminate your account if:

• You breach these terms and conditions.
• Your account is inactive for a prolonged period.
• You engage in illegal or unethical behavior.

Upon termination, any outstanding payments owed to you will be settled, minus any applicable fees or penalties.

9. Changes to Terms

KOFAH reserves the right to update or modify these terms and conditions at any time. Vendors will be notified of any changes, and continued use of the platform signifies acceptance of the updated terms.

10. Liability

KOFAH is not responsible for any direct or indirect losses incurred by vendors from using the platform. Vendors are responsible for ensuring that their products comply with all legal requirements.

11. Governing Law

These terms and conditions are governed by the laws of the United Arab Emirates. Any disputes arising out of these terms will be settled in the courts of the UAE.

By registering as a vendor, you agree to abide by these terms and conditions. If you have any questions, please contact us at hello@kofah.com.