Return Policy

At Kofah, we strive to offer a seamless and trustworthy marketplace experience for both sellers and buyers. Please read the following return policy carefully before making any purchase, as it outlines the terms under which items may be returned or exchanged.

1. No Refunds or Exchanges

Kofah maintains a strict no refund or exchange policy for all products sold on our platform. Once a purchase is completed, all sales are considered final. Buyers are advised to review all product details, descriptions, and images carefully before completing their purchase.

2. Defective Items

In the rare case that an item is found to be defective upon delivery, Kofah will facilitate communication between the buyer and the seller to agree upon an appropriate resolution. Defective items are defined as those that are:

  • Damaged during shipping
  • Not functioning as described in the product listing
  • Containing manufacturing flaws

Please note that Kofah is not responsible for the condition of the products sold on the platform, as we act solely as an intermediary between the buyer and seller.

3. Process for Defective Item Claims

If you receive a defective item, the following process will be followed:

  1. Contact Us: Reach out to Kofah within 48 hours of receiving the item at hello@kofah.com, providing:
    • Order number
    • Detailed description of the defect
    • Clear photos or videos of the defective item
  2. Seller Communication: Kofah will contact the seller on your behalf to discuss the defect and arrange a resolution.
  3. Resolution Agreement: The resolution, which could include repair, replacement, or partial compensation, will be mutually agreed upon between the buyer and seller. Please note that Kofah does not dictate or enforce specific resolutions but assists in facilitating a fair outcome.

4. Timeframe for Defective Claims

  • Defective item claims must be made within 48 hours of receiving the product.
  • Claims made after this timeframe will not be eligible for review.

5. Exclusions

The following situations are not covered under our defective item policy:

  • Change of mind or preference after purchase
  • Incorrect sizing or color discrepancies (unless the item does not match the description provided by the seller)
  • Normal wear and tear
  • Improper use or damage caused by the buyer

6. Third-Party Sellers

Kofah is a marketplace that connects buyers to independent third-party sellers. Each seller is responsible for ensuring the quality and accuracy of the products they list. We encourage buyers to read seller reviews and product descriptions carefully before making any purchases.

By using Kofah, you agree to abide by this return policy. We appreciate your understanding and cooperation in maintaining a smooth and efficient marketplace experience for all users.

If you have any questions or concerns, please contact our customer support team at hello@kofah.com.