Privacy Policy
Effective Date: 26 September 2024
At Kofah, we value the privacy of our users and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our marketplace platform. By accessing or using Kofah, you agree to this policy.
1. Information We Collect
We collect various types of information to provide and improve our services. The information collected includes:
a. Personal Information
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Payment information (processed via secure third-party payment processors)
b. Non-Personal Information
- Browser type
- Device information
- IP address
- Cookies and usage data
2. How We Use Your Information
We use the information we collect for the following purposes:
- To facilitate transactions between buyers and sellers
- To process and fulfill orders
- To provide customer support and respond to inquiries
- To improve our platform and user experience
- To send updates about your orders, promotions, and other relevant communications (with your consent)
- To monitor and prevent fraudulent activities and security breaches
3. Data Sharing and Disclosure
Kofah does not sell or rent your personal information to third parties. However, we may share information in the following situations:
- With Sellers: Your information will be shared with sellers to process and fulfill orders.
- Service Providers: We may share your data with trusted third-party service providers for order processing, payment transactions, shipping, and marketing communications.
- Legal Requirements: We may disclose your information when required by law or to protect the rights, safety, and security of Kofah, our users, or others.
4. Cookies
Our platform uses cookies to enhance your experience, track usage, and personalize content. You can manage cookie settings in your browser, though disabling cookies may affect your ability to use certain features of the platform.
5. Data Retention
We retain your personal information as long as it is necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
6. Security Measures
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
7. Your Rights
As a user, you have the following rights regarding your personal data:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request to update or correct inaccuracies in your data.
- Deletion: You may request the deletion of your personal information, subject to legal requirements.
- Opt-out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us at hello@kofah.com.
8. Third-Party Links
Our platform may contain links to third-party websites. Kofah is not responsible for the privacy practices of these sites. We encourage users to review the privacy policies of any external sites they visit.
9. Changes to This Privacy Policy
Kofah reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. Continued use of the platform following the changes constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hello@kofah.com.