Help centre
Frequently asked questions
Everything about ordering, delivery, sizing and selling on Kofah.
About Kofah
What is Kofah?
Kofah is a Dubai fashion marketplace for the region’s independent designers. Abayas, hijabs, kaftans, dresses, mukhawar, perfume and gifts, each from an independent label based in the UAE. We handle payment, collection, delivery and customer care, so you shop many designers with one checkout.
Are the products authentic?
Yes. Every product is listed by the label that designed it, and our team reviews each new product before it goes live. The brand is shown on every product page, and you can browse all our designers.
Where is Kofah based?
We are based in Dubai, United Arab Emirates, and sell online through kofah.com and the Kofah app. We do not have a physical store at the moment.
Orders & payment
Which payment methods do you accept?
Credit and debit cards, Apple Pay and Google Pay. Payments are processed securely by Stripe; Kofah never stores your card details.
Which currency are prices in?
All prices are in UAE dirhams (AED). Depending on where you are, an approximate price in your currency may be shown.
Can I cancel my order?
Yes, while an item has not yet gone out for delivery. Message us on WhatsApp +971 52 252 7979 or use the order page in My account, and we refund the amount paid to your original payment method.
Do I need an account to order?
No, you can check out as a guest. An account lets you follow your orders and collect Kofah Rewards points.
Shipping & delivery
How much is delivery and how long does it take?
UAE: free delivery in 1–2 working days.
Saudi Arabia, Kuwait, Oman, Bahrain & Qatar: 65 AED, 3–5 working days.
Who delivers my order?
Kofah’s courier partner collects your piece from the designer and delivers it to you, so your personal details stay with Kofah and are never shared with the store.
How do I track my order?
Go to Track your order and enter your order number with the phone number or email used at checkout. You will see every item’s progress step by step, and we message you at each update.
I ordered from several designers. Will it arrive together?
Kofah’s courier partner collects each piece from its designer, so items may arrive close together rather than in one parcel. The tracking page shows each item separately.
Returns & exchanges
Can I return or exchange an item?
All sales are final: we do not accept returns or exchanges for change of mind or size. Please check the size chart and product details before ordering.
My item arrived damaged or faulty. What should I do?
Contact us within 48 hours of delivery at hello@kofah.com or WhatsApp +971 52 252 7979 with your order number and clear photos of the issue. We will work with the designer on a fair resolution. See our return policy.
Sizing
How do I find my size?
Use our size chart: choose the abaya length by your height, and if you are between sizes pick the larger for a relaxed fit or the smaller for a closer fit. Always check the measurements on the product page too.
Can I order a custom size?
Some designers offer a “Custom” option, shown in the size choices on the product page. Questions? Message us on WhatsApp +971 52 252 7979.
Kofah Rewards
How do Kofah Rewards points work?
You earn 1 point for every 1 AED you spend. Every 100 points is worth 2 AED, redeemable from 100 points and up to 50% of your basket at checkout.
Selling on Kofah
How can I sell on Kofah?
Register your store at Sell with Kofah. Once approved, you add products from your store dashboard and we handle payment, collection, delivery and customer care. See the vendor terms for details.
Help
How do I contact Kofah?
Message us on WhatsApp +971 52 252 7979, email hello@kofah.com, or use our contact page. We usually reply within one working day.
